Swiglets Return & Refund Policy

Last Updated: September 2026

At Swiglets, we want you to be proud of what arrives at your door. Because many of our products are made to order specifically for each customer, we do not maintain traditional retail inventory and generally cannot accept returns or exchanges for buyer's remorse, incorrect size selection, or a change of mind.

That said, if we made a mistake or your order arrives damaged or defective, we'll work to make it right.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us within 30 daus of receiving your order.

Include your order number, a brief description of the issue, and clear photos showing the problem. We will review your claim and, when approved, arrange an appropriate replacement or refund at no additional cost to you.

Please do not return an item without contacting Swiglets first.

Size Exchanges

Because our apparel is made to order, we currently do not offer exchanges or refunds when the wrong size is ordered.

Please review the size guide provided on the product page before placing your order. If you're unsure about sizing, we encourage you to check the measurements before purchasing.

If we send you a size different from the size shown on your order confirmation, contact us within 30 days and we'll make it right.

Change of Mind / Buyer's Remorse

We currently do not accept returns or provide refunds for buyer's remorse, including changes of mind after an order has been produced.

We encourage you to review your product, color, size, and shipping information carefully before completing your purchase.

Lost Packages

If your package appears to have been lost in transit, please contact us as soon as possible.

Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date so that we can investigate the shipment with our fulfillment partner.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned because the address provided was incorrect or incomplete, additional shipping charges may be required to resend the order.

If you notice an address mistake immediately after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed once fulfillment has begun.

Unclaimed Packages

Packages that are not claimed and are returned by the shipping carrier may require payment of additional shipping costs before they can be resent.

Please Contact Us Before Returning Anything

Do not send products directly back to Swiglets or our fulfillment partner without first contacting us.

Unauthorized returns may not be eligible for a refund or replacement.

For return, replacement, or order-related questions, contact:

Swiglets LLC
Customer Support: hello@swiglets.com
Order information: Please include your order number.

Our Commitment

Swiglets is about creating better experiences, and that includes the experience you have with us.

If something goes wrong because of a production error, damaged product, or fulfillment mistake, we'll work with you to make it right.

Small Pours. Great Times. Better Shared.
SWIGLETS™