FAQ – Swiglets

Swiglets™ is a premium spirits lifestyle brand built around intentional pours, shared stories, discovery, and memorable experiences.

We believe the best part of a great bottle is often what happens around it—the conversation, the people, the discovery, and the stories that get shared.

Our philosophy is simple:

Enjoy More by Pouring Less.

A Swiglet is a small, intentional pour—generally around 0.5 to 0.75 ounces—designed for tasting, sharing, and discovery.

It is not intended to be a rigid measurement or rule. It is a reminder to slow down, explore what is in the glass, and keep the experience bigger than the drink.

Small Pours. Great Times.

It means enjoyment does not have to be measured by how much is in the glass.

A smaller pour can create room to explore another bottle, compare different spirits, appreciate aromas and flavors, share something new with a friend, and stay present in the experience.

For us, the pour is only part of the moment.

Not at all.

Whiskey and bourbon helped inspire Swiglets, but the Swiglets Way applies across premium spirits.

That may include bourbon, whiskey, Scotch, rum, tequila, cognac, brandy, rye, mezcal, and other spirits worth slowing down to discover.

The spirit can change.

The Swiglets Way remains the same.

Our first collections focus on premium lifestyle merchandise, with additional products planned around the Swiglets tasting experience.

Future categories may include:

● Signature glassware

● Apparel and hats

● Barware

● Tasting accessories

● Gift sets

● Swiglets Society products

We would rather build a smaller collection of products that belong in the Swiglets world than fill the store with things simply because we can put our logo on them.

Signature Swiglets glassware is part of our product roadmap and is being developed around the Swiglets philosophy of intentional tasting and smaller pours.

Join the Swiglets Society to receive product-development updates, early-access opportunities, and launch announcements..

Care instructions may vary by product.

Please refer to the individual product page or the care information included with your order for the most accurate instructions.

For apparel, following the garment care label will generally provide the best results.

For future glassware and barware products, specific w ashing and care instructions will be provided with the product.

Not at all.

Whiskey and bourbon helped inspire Swiglets, but the Swiglets Way applies across premium spirits.

That may include bourbon, whiskey, Scotch, rum, tequila, cognac, brandy, rye, mezcal, and other spirits worth slowing down to discover.

The spirit can change.

The Swiglets Way remains the same.

Processing times vary by product and will be shown on the applicable product page whenever possible.

Some Swiglets products may be produced or fulfilled by one of our carefully selected production partners, which means processing time can occur before the item ships.

Once your order ships, tracking information will be provided when available.

Shipping times depend on the product, destination, fulfillment location, and shipping method selected at checkout.

Estimated delivery information will be provided during checkout or with your shipping confirmation when available.

Please remember that processing time and shipping transit time are separate.

Once tracking becomes available, you will receive an email with your tracking information.

You may also be able to view order status through your Swiglets customer account or order-status page.

Not at all.

Whiskey and bourbon helped inspire Swiglets, but the Swiglets Way applies across premium spirits.

That may include bourbon, whiskey, Scotch, rum, tequila, cognac, brandy, rye, mezcal, and other spirits worth slowing down to discover.

The spirit can change.

The Swiglets Way remains the same.

International shipping availability may vary by product and destination.

Available shipping options will appear during checkout.

Customers are responsible for any applicable duties, import taxes, customs fees, or other charges imposed by their destination country unless otherwise stated.

Carrier delays can occasionally occur after an order leaves the fulfillment facility.

If your tracking has not updated for an extended period or you believe your package may be lost, contact us and we will help you investigate the shipment.

Our current return and exchange terms are available on the Returns & Refunds Policy page.

Because some products may be produced specifically for each order, eligibility may differ depending on the item and circumstances.

Please review the policy before purchasing and contact us if you have a question about a particular order.

We want your Swiglets experience to feel right from the moment your order arrives.

If you receive an item that is damaged, defective, misprinted, or incorrect, contact us promptly with:

Your order number
A description of the issue
Clear photographs showing the problem

We will review the issue and work toward an appropriate resolution.

We will review the order and help make it right.

Exchange eligibility depends on the product and fulfillment method.

Please review our current Return Policy and product sizing information before ordering.

When available, use the size guide on the product page to help select the best fit.

The Swiglets Society is the community expression of Swiglets.

It is being built for people who believe the best spirits experiences are about more than what is in the glass.

Members can expect opportunities for early product access, discoveries, stories, tasting content, events, product feedback, and future community experiences.

Expertise is never required.

Someone with three bottles should feel just as welcome as
someone with 300.

Small Pours. Shared Stories. Great Times.

The initial Swiglets Society is free to join.

We may introduce optional premium experiences, products, events, or membership opportunities in the future, but participation in the core Society should begin with community—not a membership fee.

As the Society develops, members may receive:

Early access to product releases
New product previews
Founder updates
Opportunities to help shape future Swiglets products
Member stories and discoveries

The Society will evolve as the community grows.

Yes. Many Swiglets products are designed with gifting in mind.

As our product collection grows, we plan to expand gifting options for birthdays, holidays, retirements, weddings, hosts, corporate events, and other occasions.

Possibly—and we would like to hear the idea.

The strongest Swiglets partnerships create something people can experience rather than simply placing two logos next to each other.

Potential collaborations could include events, tasting experiences, special glassware, product collaborations, gifts, hospitality programs, or community experiences.

Use our Contact page and select Partnerships when reaching out.

We selectively explore creator relationships when there is genuine alignment with the Swiglets philosophy.

We are especially interested in creators focused on craftsmanship, spirits discovery, hospitality, travel, food, golf, home entertaining, storytelling, and premium lifestyle experiences.

We are not interested in content centered around excessive consumption or irresponsible drinking.

For general questions, customer support, order assistance, partnerships, wholesale inquiries, corporate gifting, or media inquiries, please use the Contact page.

You can also email us at:

hello@swiglets.com

Please include:

Your full name
Order number
Email address used at checkout
A brief description of the issue
Photos, if your order arrived damaged, defective, or incorrect

Including these details helps us respond more quickly.

Select Customer Support on the Contact page and include your order number and the reason for your inquiry.

We can help with questions about order status, shipping, damaged items, incorrect
items, product concerns, and other order-related issues.

Select Media & Press on the Contact page and include your publication, organization, deadline, and the nature of your request.

We review media inquiries as they are received and will respond when appropriate.

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